Credit or refund with proof of purchase. We’ll also provide free return shipping if your return is the result of our error (damaged, defective, or incorrect item, etc.). In other cases, a return postage fee or charge will apply.
If your return is not the result of our error, your ‘true postage fee’* will apply. Once your return has been received, a credit or refund will be issued within 10 business days and an email confirmation will be sent to the email address you provided in your order/receipt.
* True postage fee. In many cases OASA'S Products (www.oasasproducts.com) will share in your postage cost therefore if you decide to return an item(s) we will charge you for the full cost of shipping.
To facilitate refunds, it is best that you contact us via email (firstname.lastname@example.org) before sending in item(s) for requesting a refund. With your return, please provide in written format, your Order or Invoice number and the reason you want to return each item (choose one of the following):
“W” – Ordered the wrong item.
“N” – Received an item that was not ordered.
“D” – Item was damaged, defective, or missing parts.
“O” Other (please describe).
Unopened products may be returned within 5 days of purchase with proof of purchase. Shipping fees are non-refundable (unless we make a mistake on your purchase).
Opened products may not be returned for any reason for health and safety reasons.
The original receipt or packing slip is required for all returns and exchanges.
Return & Exchange Period
A 20% restocking fee is applicable to all unopened & unused returns. This amount will be deducted from the refund amount.
OASA'S Products (www.oasaproducts.com) reserves the right to deny any return or exchange.
Risk of Loss
All items purchased from Live by Soil, LLC (via www.oasasproducts.com) are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass directly to you upon our delivery to the carrier (U.S. Postal Service) and Live by Soil, LLC and OASA'S Products, LLC are not liable for the order nor has an obligation to refund the order should the order be lost or damaged while in the possession and care of the carrier.
Live by Soil, LLC or it's associates may exercise discretion, as a one-time courtesy, to resend or refund (minus shipping fees) a lost or damaged order in the possession and care of the carrier and predicated upon the customer first filing a claim with the carrier and submitting proof of the filed claim to email@example.com.
Returns By Mail
You can also return online purchases through the mail to the address where we receive mail. To return your online purchase by mail:
Pack your return in the original shipping package, if possible.
Include the packing slip and return label, and indicate the reason for the return.
Include all original packing materials, manuals and accessories.
Send your returned order to the following address:
Live by Soil, LLC
PO Box 353676
Palm Coast, FL 32135
For proof of delivery, we recommend that you return items via UPS or insured USPS.
Unless oasasproducts.com is responsible for a mistake with your order, all shipping fees associated with a return is the liability of the sender.
NOTE: To facilitate refunds, it is best that you email firstname.lastname@example.org before sending in item(s) for refund.
Refunds will be credited to the original credit card or PayPal account.
If Live by Soil, LLC is experiencing technical difficulty or issues with its merchant account provider, Live by Soil, LLC reserves the right to issue refunds via company check or money order.
Refunds can only be given to the buyer who made the original purchase. No exceptions!