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Refund Policy

Opened products may not be returned for any reason for health and safety reasons.

Refunds are available for damaged, defective, or incorrect items that were received. 

If your request for a return/refund is not the result of our error no refund will be available.

 

Once your return has been received, a credit or refund will be issued within 10 business days and an email confirmation will be sent to the email address you provided in your order/receipt

To facilitate refund requests contact oasasproducts.com via email (info@oasasproducts.com) within 5 days of receipt of order. Please provide in written format, your Order or Invoice number, a photo of the damaged/defective item(s). Also provide photo(s) if the wrong item was received. You must also provide reason you want to return each item (choose one of the following):

“W” – Received an item that was not ordered.

“D” – Item was damaged, defective, or missing parts.

Items that are eligible for return/refund must be requested within 5 days of receipt of purchase. Shipping fees are non-refundable (unless we make a mistake on your purchase).

Once your return has been received, a credit or refund will be issued within 10 business days and an email confirmation will be sent to the email address you provided in your order/receipt

Return/Refunds on Non Damaged, Non Defective Items

OASA'S Products must be contacted within 5 days of receipt of order for any returns, or refunds request for items that are not damaged, defective, nor was not the wrong item shipped at info@oasasproducts.com. The email must include the reason for the return, proof of purchase, and a photo of the item. If return/refund is granted, the customer must pay the shipping for the return. A 20% restocking fee will be deducted from any refund provided.

 

We do not approve any exchanges.

OASA'S Products (www.oasaproducts.com) reserves the right to deny any return or refunds.

Original Receipt

The original receipt or packing slip is required for all returns and exchanges.

Risk of Loss

All items purchased from www.oasasproducts.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass directly to you upon our delivery to the carrier (U.S. Postal Service) and OASA'S Products, LLC are not liable for the order nor has an obligation to refund the order should the order be lost or damaged while in the possession and care of the carrier.

OASA'S Products, LLC or it's associates may exercise discretion, as a one-time courtesy, to resend or refund (minus shipping fees) a lost or damaged order in the possession and care of the carrier and predicated upon the customer first filing a claim with the carrier and submitting proof of the filed claim to info@oasasproducts.com.

Returns By Mail

You can also return online purchases through the mail to the address where we receive mail. To return your online purchase by mail:

  • Pack your return in the original shipping package, if possible.

  • Include the packing slip and return label, and indicate the reason for the return.

  • Include all original packing materials, manuals and accessories.

  • Send your returned order to the following address:

OASA'S Products, LLC

2 Pine Cone Dr. # 353676

Palm Coast, FL 32137

For proof of delivery, we recommend that you return items via UPS or insured USPS.

Unless oasasproducts.com is responsible for a mistake with your order, all shipping fees associated with a return is the liability of the sender.

NOTE: To facilitate refunds, it is best that you email info@oasasproducts.com before sending in item(s) for refund.

Refund Method

Refunds will be credited to the original credit card or PayPal account.

If OASA'S Products, LLC is experiencing technical difficulty or issues with its merchant account provider, OASA'S Products, LLC reserves the right to issue refunds via company check or money order.

Refunds can only be given to the buyer who made the original purchase. No exceptions!

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